Kumpul Kumpul Villa Bali
Kumpul Kumpul Villa Bali is now looking for passionate hoteliers to apply for the following positions:
RESERVATION OFFICER (FRONT OFFICE)
Job Responsibilities:
- Answering inquiries from guests, via various channels such as email, phone and other online platforms such as OTAs and Vacation Rental Websites. Inquiries such as villa information, rates, check-in information etc.
- Processing bookings received from OTAs, Emails and Walk-Ins into the system. Updating allotments in OTAs according to availability. Ensuring channel manager is correct when applicable.
- Updating / adjusting rates in our system and also OTAs when necessary. Creating seasonal promotions in our system and also OTAs when instructed by management.
- Six working days a week from 9am to 5pm or 12 noon to 8pm.
Job Requirements:
- Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
- Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
- Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
- Familiarity with hospitality systems (channel manager, OTAs) is appreciated.
- Indonesian national & currently residing in Bali. Education Requirements Minimum education is Diploma D3 with at least two years of experience in the industry.
GUEST SUPPORT OFFICER (FRONT OFFICE)
Responsibilities:
1. Welcoming check-in guests and daily greeting of in-house guests, ensuring their stay is comfortable. Solving any issue that may arise and assisting with guests’ inquiries.
2. Front desk tasks such as :
- Paperwork – printing welcome notes, registration forms, notices, feedback forms.
- System – Updating guests’ data in the system such as uploading scanned documents, emails address, etc.
- Transport & Activities – Arranging airport transfer, tours, massages with villa vendors.
- Sending thank you emails after check-out. Requesting feedbacks and online reviews.
- Monthly Reporting and other ad-hoc duties.
3. In charge of maintaining online reviews/ratings in travel sites.
4. Six working days a week from 9am to 5pm or 12 noon to 8pm.
Requirements:
- Fluency in English language in both oral and written is essential. This position requires daily conversation and interaction with guests, therefore a confident speaker is required.
- Meticulous, pleasant, outgoing personality. Team player and ability to solve problems efficiently. Female preferred, male are welcomed to apply.
- Min 2 years of experience in hospitality industry is necessary. Previous job experience that requires conversation and interaction with guests in English (oral & written) such as Guest Relations, Guest Service, Reservation Agent, Reception etc will be considered.
- Indonesian national & currently residing in Bali. Education Requirements Minimum education is Diploma D3 with at least two years of experience in the industry.
How to Apply:
WEBSITE (PREFERRED) www.kumpul-kumpul.com/career
EMAIL (SUBJECT: RSVP OFC) villa@kumpul-kumpul.com
Please note that only shortlisted candidates will be notified.
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