S Loft Manado

General Manager – Specification:

• Age: 25 – 35
• Nationality: Indonesian (preferred), foreigners with good understanding of Indonesian Market
• Starting Date: 1/12/2017
• Pre-opening experience is a plus (not mandatory)
• Strong background in RD, No F&B experience necessary
• Good command in English (mandatory)

Hotel Details:

• Opening Date: 01/03/2018
• Name: S Loft Manado Hotel (www.sloftmanado.com)
• Location: Manado – Wanea, Indonesia
• Upper 3 Star Hotel
• 42 Rooms (incl. 5 Suites)
• Grab’n’Go Breakfast Outlet (no proper Restaurant in-house)
• No MICE facilities
• Main clientele: local and international business travelers

Responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, revenue generation and delivering a return on investment to ownership.

Duties and Responsibilities

1. Leads the Department Heads in the development and implementation of hotel-wide strategies.
2. Ensures implementation of the service strategy with the objective of meeting or exceeding guest 
expectations.
3. Is highly visible and interfaces with all customers on a regular basis to obtain feedback on quality of 
product, service levels and overall satisfaction.
4. Analyzes service issues and identifies trends. Facilitates the development of creative solutions to 
overcome obstacles and ensures implementation to continually improve guest satisfaction results.
5. Hires Department Heads who demonstrate strong functional expertise, creativity and 
entrepreneurial leadership to meet the business needs of the operation.
6. Creates appropriate development plans and develops Department Heads based on their individual 
strengths, development needs, career aspirations and abilities. Ensures the same is done for all 
managers in the property.
7. Sets goals and expectations for Department Heads. Coaches team by providing specific feedback 
to improve their individual performance and that of their departments.
8. Ensures service, technical skills and leadership training occurs throughout the property to support 
successful daily operations.
9. Ensures that regular on-going communication takes place throughout the property to recognize 
performance, set expectations and create awareness of business objectives.
10. Ensures hotel policies are administered fairly and consistently.
11. Creates financial reports and statements to determine how hotel is performing against budget. 
Develops strategies to improve the property’s financial performance, particularly focusing on 
incremental spend including F&B, gift shop, artworks, meetings etc.
12. Submits financial reports (P&L, Balance Sheet, Cash Flow, Executive Summary) to Director of 
Finance and Director of Operations by the 10th of each month.
13. Submits On The Books / 3month forecast / Competitor Survey report to Director of Revenue by the 
25th of each month.
14. Completes Annual Operating Budget and Annual Business Plan according to approved schedule.
15. Coaches and supports team to effectively manage occupancy, guest experience, wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee 
satisfaction.
16. Identifies opportunities to increase profits and create value by challenging existing processes, 
encouraging innovation and driving necessary change.
17. Ensures capital expenditure funds are being used to address the priorities outlined in the business 
strategy.
18. Establishes relationship with owner as a business partnership and builds owner loyalty through 
proactive communication, involvement in key decisions.
19. Understands the owner’s perspective. Manages an effective balance between the owner’s interests 
and company’s interests and develops solutions that create value for both.
20. Is knowledgeable of all management contract requirements for the property and ensures 
compliance with contract and reporting requirement.
21. Performs other duties as assigned to meet business needs.
22. Assures effective Sales & Revenue strategies and visits clients and partners as business allows.

Job Profile and Qualifications:

1. At least 5 years experience in hospitality and min. 2 years as HOD
2. Strong leadership skills, organizational skills and operational management skills
3. Strong English Communication skill

Career Advancement:

1. Area General Manager
2. Director of Operations

Address to send the resume:
 monica.sulenco@gmail.com or bastian@hotelminers.com, ADD: Jalan Sam
 Ratulangi II no 118 (sebelah M Icon), Manado 95117, Sulawesi
 Utara, Indonesia